What to do in the event of an Accident?

  • Make the accident scene safe.
  • Switch off vehicle.
  • Turn hazard lights on.
  • Notify Police if there are any injuries.
  • Keep everyone off the road and away from the accident.
  • Stay calm and do not make any rash decisions or admit guilt.
  • Exchange details with the involved party - Registration number, Name,Insurance company details.
  • Obtain contact details from any witnesses of the accident and the incident reference number should the police attend.
  • Do not drive your vehicle if it is not roadworthy.
  • Get the contact details of your towing company and provide them with your insurance company details.
  • Lodge a claim with your insurance company (repairs cannot take place until the claim number has been accepted by your insurance company and allocated).
  • Supply your insurance company with all details regarding the accident including the other parties details, and the police incident number.
  • Bring your vehicle into Castle Panelbeating if it is roadworthy. If it needs to be towed advise your insurance company¬†or tow truck driver that you would like it to be repaired by Advanced Panel and Paint (panel beaters and car painters).
  • Once delivered to us the damage to the vehicle will then be assessed. Give you an estimate of how long it will take to repair and the cost.
  • As soon as we receive the vehicle you have piece of mind as we handle everything from here.
  • All work is guaranteed, we provide customers the reassurance that the vehicle will be restored to its original condition.
  • You will be contacted as soon as your vehicle has been repaired, inspected, cleaned and ready to pick up.